Legal Statements Luxury Weeks Ltd “LW”

PRIVACY POLICY

Data protection

Luxury Weeks is dedicated to protecting your data and processing it properly in accordance with the General Data Protection Regulation’s (“GDPR”) principles. This Privacy Statement (“Policy”) describes the types of personal information we may collect about you as well as your rights in relation to that information. It also provides assurances about the things we won’t do and describes the security precautions we take for safeguarding your information.

Please get in touch with us using the information provided at the bottom of this Policy if you have any queries or concerns about how we are using your personal information.

What does Luxury Weeks Ltd do?

A website for reserving opulent hotels, Luxury Weeks. has its corporate office in the UK. Our service makes it possible for travellers to reserve opulent hotels throughout the world from the convenience of their computer.

What personal data does Luxury Weeks Ltd collect and why?

The personal data that we may acquire about you is broadly classified as follows:

Personal data that you provide voluntarily

Certain areas of our website may need you to voluntarily disclose personal data: for example, we may require you to provide your contact information in order to register an account with us, subscribe to marketing messages from us, and/or submit inquiries to us or set up membership with us. We may request your credit card details in order to secure a hotel reservation and set up automatic induction to specific membership. We may also collect your health data, which are considered special categories of data under GDPR, under restricted circumstances. For example, you may offer us with information about a disability so that we can provide suitable accommodations at your booking location. The personal data that you are asked to supply, as well as the reasons for asking for it, will be made apparent to you at the time we ask for it.

Personal data that we collect automatically

When you visit our website, we may automatically gather certain information from your device. This information may be deemed personal data under applicable data protection legislation in some countries, particularly those in the European Economic Area.

In particular, the information we automatically collect may include your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g., country or city-level location), and other technical information, such as data collected for fraud prevention. We may also collect information about how your device interacts with our website, such as the pages you visited and the links you clicked.

Collecting this information allows us to better understand our website users, where they come from, and what content on our website interests them. This information is used for internal analytics and to improve the quality and relevance of our website to users.

Cookies

We may use cookies for a variety of purposes, including improving your experience on our website or app, improving our services in general, and displaying adverts and offers that are more relevant to you on our channels. Cookies are little pieces of information that your browser saves on your device. These enable us to maintain your account information and give services that facilitate browsing and booking. Most browsers allow you to disable the cookie function. If you want to know how to do this, go to your browser’s help menu. Please see our cookie policy by clicking here.

Use of your personal data

We will use your personal information for a variety of purposes, including:

• servicing your account and bookings.
• processing travel reservations (which includes sharing your booking information with third parties in order to fulfill your reservation).
• Notifying you of any changes or concerns with a hotel reservation.
• to assist us in the administration of accounts, services, and products that we provide.
• to aid in the detection of fraud.
• to send you marketing materials.
• to send you information about our services and goods, as well as special offers from our hotels.
• to notify you if you have won a competition or a prize offer.

The Internet

If you engage with us over the internet, we may periodically contact you via email about our services and goods. When you first enter personal information to our website or app, you will usually be given the option to specify whether you do not want us to contact you in this manner. You can, however, change your choices at any time by sending us an email.

Your data protection rights

If you are a European Economic Area resident, you have the following data protection rights:

• You can view, amend, or update your personal data at any time by visiting your profile or writing to us using the contact information provided at the bottom of this Policy under ‘contact us’.
• You can request the deletion of your personal data by clicking here.
• You can also object to the processing of your personal information, request that we limit the processing of your personal information, or request that your personal information be portable. You can exercise these rights again by contacting us using the information provided at the bottom of this page.
• You have the option to opt out of receiving marketing communications from us at any time. This right can be exercised by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you, or by unsubscribing or changing your choices here.
  
• Similarly, if we gathered and processed your personal data with your permission, you can withdraw your permission at any time. Withdrawing your consent has no effect on the lawfulness of any processing we performed previous to your withdrawal, nor on processing of your personal information performed in reliance on legitimate processing grounds other than consent.
• You have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information. Please contact your local data protection authorities for further information.

In compliance with current data protection regulations, we react to all requests from persons desiring to exercise their data protection rights.

Disclosure of personal data

We may disclose your personal information to the following categories of recipients:

• to our group companies, third-party service providers, and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to improve the security of our website or processing payments – our payments processor is Stripe), or who otherwise process personal information for purposes described in this Policy or notified to us.
• to any competent law enforcement organization, regulatory, government agency, court, or other third party when we believe disclosure is required (i) as a matter of applicable law or regulation, (ii) to exercise, establish, or defend our legal rights, or (iii) to protect your vital interests or the vital interests of another person;
• to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer that it must only use your personal information for the purposes disclosed in this Policy;
• to any other person with your consent to the disclosure.

Legal basis for processing personal data (EEA visitors only)

Our legal justification for collecting and utilizing the personal data indicated above will vary depending on the type of data and the circumstances in which it is collected.

However, we will typically collect personal data from you only (i) if we need the personal data to complete a contract with you, (ii) if the processing is in our legitimate interests and is not overridden by your rights, or (iii) if you have given us your consent. In some situations, we may be required by law to collect personal data from you, or we may otherwise require the personal data to defend your vital interests or the vital interests of another person.

If we ask you to provide personal data in order to comply with a legal requirement or to carry out a contract with you, we will make this clear at the time and advise you whether the provision of your personal data is mandatory or not (as well as the potential consequences if you do not provide your personal data).

If we collect and use your personal data based on our legitimate interests (or the legitimate interests of any third party), we will make that apparent to you at the time.

If you have any concerns or require additional information about the legal basis on which we collect and use your personal information, please contact us using the information provided below.

Protection of your personal data

In order to protect personal data, we maintain necessary technical and organizational safeguards. The measures we employ are intended to provide a level of security commensurate with the risk of processing your personal data, and include the following procedures to ensure GDPR compliance: encryption, password compliance, firewall and penetration testing, breach handling, employee training and security, and much more.

International data transfers

Your personal information may be transmitted to and processed in countries other than the one in which you live. These nations may have data protection rules that differ from your country’s.

Our website servers are specifically located in London, France, and our group affiliate is headquartered in the UAE. We also work with third-party service providers and partners all over the world. This implies that when we gather your personal information, it could be processed in any of these countries.

However, we have implemented adequate protections to ensure that your personal information is protected in accordance with this Policy.

Data retention

We maintain personal data we acquire from you if we have an ongoing legitimate business need to do so (for example, to provide you with a requested service, operate your Luxury Weeks membership, or to comply with relevant legal, tax, or accounting obligations).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it; if this is not possible (for example, because your personal information is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

Contact us

If you would like any more information, or if you’d like to contact us about this Policy then please write to:

Luxury Weeks Ltd

71-75 Shelton Street

Covent Garden

London WC2H 9JQ

United Kingdom

We reserve the right to change this Policy at any time, and any changes will be posted on our website. This Policy covers personal information about persons. It does not apply to data we have on companies and other organizations. Check the “last updated” date to see when this Policy was last updated.

Third-party sites

Links to other websites may be found on this website and in our app. These links are only given for your convenience. Luxury Weeks Ltd is not liable for the security policies of third-party websites.

BOOKING TERMS AND CONDITIONS

These Booking Conditions, along with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Luxury Weeks Ltd, a company registered in England and Wales under company number 14867580, whose registered office address is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ trading as ” Luxury Weeks ” (“we” or “us”). Please read them carefully as they outline our individual rights and responsibilities. In these Booking Conditions, “you” and “your” refer to the first specified person on the booking as well as all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

We serve as a package holiday organizer as well as a booking agent for hotel-only reservations. Our obligations to you may differ based on the arrangements you book with us, and we have attempted to lay them out as clearly as possible here. Section A relates to bookings in which we act as an agent, whereas Section B contains the rules that apply to all bookings.

HOTEL-ONLY BOOKINGS WHERE WE ACT AS AGENT

This section applies to hotel bookings we make for you when acting as agent and should be read in conjunction with Section B below.

Your agreement

Luxury Weeks serves as a booking agent for the hotel(s) reserved on your behalf. When you make a reservation, you are entering into a contract with the hotel, not with Luxury Weeks directly. As an agency, we take no liability for the hotel’s acts or omissions, or for the services supplied by the hotel. The hotel’s terms and conditions will apply to your reservation, and we recommend that you read them carefully because they contain vital information about your reservation. If you do not have copies of these, please contact us.

Payment

Online payments are processed over secure servers for your protection. Luxury Weeks may take a credit card number for all bookings, which will be securely transferred to the hotel to guarantee your reservation.

When the hotel makes an availability offer, your reservation is not confirmed until you receive a booking confirmation. As a result, we recommend that you accept the offer as soon as possible after receiving it in order to make a formal booking. If your booking is confirmed, you will be notified by email within 24 hours. It is your obligation to contact Luxury Weeks if you have not gotten a confirmation email.

All currency conversions are based on data from openexchangerates.org and are only valid as a recommendation on the date of booking. Luxury Weeks accept payments in several currencies, which may be subject to exchange rate variations (depending on the date charged) and costs from your bank or credit card provider, for which we accept no responsibility. 

Please keep in mind that any relevant VAT/taxes are subject to change at any time.

SCA stands for Strong Customer Authentication.

Clients may now be required to checkout online via the Strong Customer Authentication (SCA) process as part of the EU Payments Services Directive (PSD2) to protect consumer rights and combat online fraud.

Clients must use two different sources of validation for payments under this approach. Members will be forced to select a combination of two out of three categories (often known as ‘two-factor authentication’) at online checkout, depending on their banks:

• Something you know (e.g. PIN)
• Something you have (e.g. Card/phone)
• Something you are (e.g. fingerprint)

Policy on Amendments and Cancellations at the Hotel

You must contact us if you want to change or cancel a confirmed booking. Amendments and cancellations are only permitted in accordance with the hotel and reservation’s terms and conditions. In all situations, after the booking is confirmed, you are subject to the cancellation policy of that hotel.

Hotel cancellation policies may specify a time period prior to check-in when cancellations will be subject to a cancellation fee. This timeframe does not include the day of arrival, therefore a ‘X hours’ cancellation policy means that a reservation must be cancelled at least X hours before the hotel’s specified check-in time on the day before arrival to avoid the penalty. Cancellations must be made as soon as possible by emailing the Luxury Weeks staff.

Any changes to a booking that entail the addition of consecutive nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the original booking’s creator or by another guest with whom they are staying.

Hotel Changes and Cancellations

If the hotel has to make a significant change to or cancel your confirmed booking, we will notify you as soon as feasible. We will also act as a liaison between you and the hotel regarding any alternative arrangements made available by the hotel, but we will have no further liability to you.

Price and description accuracy

Luxury Weeks are not accountable for any errors or omissions in bookings or price made by the hotel or as a result of any system breakdown. We retain the right to change the pricing mentioned at any moment. We also have the right to fix typographical or clerical errors in both listed and confirmed prices. Please keep in mind that modifications and faults do occur from time to time. At the time of booking, you must confirm the price of your chosen arrangements.

We make every effort to guarantee that all Luxury Weeks hotel information is correct; nevertheless, hotel facilities can change at any time, and any comments given are personal.

Our responsibility for your booking

The hotel’s terms and conditions apply to our contract. We take no responsibility for the actual provision of the agreements as agents. Our obligations are restricted to making the reservation in line with your instructions. We take no liability for any information about the arrangements that we pass on in good faith to you. If we are found to be responsible to you on any basis, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the relevant fraction of this if not everyone on the booking is affected).

We do not exclude or restrict our liability for death or personal injury caused by our carelessness or the negligence of any of our employees while acting in the course of their employment.

Our exclusive deals & offers

Bookings for Luxury Weeks’s unique hotel deals or promotions are subject to the hotel’s terms and restrictions for that specific offer. All deals are subject to availability and may be withdrawn at any moment. Offers may be subject to blackout dates, which may be changed at any time by the hotel and may not be stated on our website. Any unusual conditions will be noted on the reservation and included in your confirmation. Because hotel offers and promotions (as well as any related terms and restrictions) are often introduced or updated, they will only apply to fully new bookings. Reservations made prior to the start of the promotion or offer cannot be cancelled and rebooked at the cheaper rate.

Complaints

Because the contract for your accommodations is between you and the hotel, you should direct any questions or concerns to them. If you have a problem during your stay, please notify the hotel immediately. If you do not follow this method, the hotel will have fewer opportunities to investigate and resolve your issue. As a result, the amount of compensation you may be entitled to may be decreased or eliminated.

If you still want to complain after you return home, please contact us and we will act as a liaison between you and the hotel to try to address your concern. Please keep in mind that we only do this as part of our customer service and as a gesture of goodwill. We assume no responsibility for dealing with complaints, and we have no obligation to provide refunds or compensation.

Visa, passport and health requirements

It is your obligation to ensure that all immigration, visa, and health requirements are met. Unless you notify us differently, we have the right to assume that all members of your party are British citizens with full British passports valid for the period of the arrangements you have chosen to book. Where relevant, information on visa, passport, and health requirements is provided on this basis. Requirements may change, thus it is strongly advised that you check the most recent situation with the supplier of the arrangements, the Passport Office, the appropriate embassy or consulate, or your doctor, as applicable, well in advance of departure.

Bookings handled for third parties

For package bookings in which Luxury Weeks serves as an agent for third parties, the terms and conditions of those third parties apply to your booking as well, and you should carefully read these as they may limit or exclude their liability to you.

Pricing

The cost of your travel plans was estimated using the currency rates available at the time of booking on www.openexchangerates.org. We retain the right to change the price of unsold holidays at any time and to remedy inaccuracies in confirmed holiday prices.

The price of your confirmed vacation is always subject to changes in:

• transportation costs, including fuel costs; or
• service-related dues, taxes, or fees, such as landing taxes or embarkation or disembarkation costs at ports and airports; or
• the currency rates utilized in your calculations.

Such adjustments may include, but are not limited to, changes in airline costs that are part of our contracts with airlines (and their agents), cruise ship operators, and any other transport providers.

We will absorb any increase equal to 2% of the price of your travel plans, modification charges, and/or additional services or travel arrangements, and you will not be charged. You will be charged for any amount over that, plus an administration fee of £1.00 per person and an amount to cover the agents’ commission.

If this means paying more than 10% more for your confirmed travel arrangements (excluding charges, and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more, but if it is of lower quality, you will be refunded the difference in price), or canceling.

If you decide to cancel for any reason, you must do so within the terms and conditions of Luxury Weeks Refund Policy.

There will be no changes to the price of your confirmed holiday within 14 days before departure.

Changes by You & Transfer of Booking

If you desire to amend any aspect of your booking arrangements after we have received our confirmation invoice, you must notify us in writing as soon as possible. This should be completed by the first named individual on the reservation. While we will do our utmost to help, we cannot promise that your desired change will be met. Where we are able to accommodate a request, we will charge an administration fee of £50 per person per change, in addition to any applicable rate changes or extra costs incurred, as well as any costs incurred by ourselves and any fees or charges incurred or imposed by any of our suppliers. You should be aware that these prices may rise as the departure date approaches, and you should notify us as soon as possible. We will consider your cancellation if we are unable to assist you and you do not intend to proceed with the original booking. There may be a cancellation fee.

If any member of your party is unable to travel, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) as long as we are notified not less than 28 days before departure, you pay an amendment fee of £50 per person transferring, you meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers, and the transferee agrees to these booking conditions. If you are unable to find a replacement, the cancellation charges outlined above will be applied to compensate our projected costs. Otherwise, no refunds will be issued for travelers who do not travel or for services that are not used.

Remark: Certain arrangements cannot be altered or transferred once they have been confirmed, and any changes may result in a cancellation charge of up to 100% of the arrangements.

If you cancel your booking

If you or another member of your party wishes to cancel your booked reservation, you must contact us in writing via email. Your cancellation notification will only be effective once we receive it, and it will be effective as of the date we receive it. You must pay the necessary cancellation charges since we incur costs in canceling your bookings. The cancellation charge is 5% of the total cost payable by the person(s) canceling. The cancellation charge(s) will be deducted from any cash you have previously paid to us. Certain arrangements cannot be changed once they have been confirmed.

Remark: the refund policy shall be applied. 

If We Change or Cancel

We reserve the right to make adjustments or cancel your booking at any moment because we organize your vacation arrangements many months in advance.

Changes: If we make a small adjustment to your vacation, we will make reasonable attempts to notify you or your travel agency as soon as possible if there is time before your departure, but we will be under no obligation to you. Minor modifications include changing your outbound/return flights by less than 12 hours, changing aircraft types, changing accommodations to another of the same or higher standard, and switching carriers. Please keep in mind that the carriers mentioned in the brochure are subject to change.

We may occasionally have to make significant changes to your agreed plans.

The following are examples of “major changes”:

• A change in lodging for the duration or a considerable portion of your trip.
• A change in accommodations to a lower standard or classification for the whole or a considerable portion of your trip.
• A twelve-hour or more alteration in your outer departure time or total length of your arrangements.
• A change in the departure airport.
• A substantial alteration in your plan, including the omission of one or more destinations.

Cancellation: Unless there is a force majeure or you fail to pay the final balance, we will not cancel your travel arrangements less than [15 days] before your departure date. We may cancel your vacation before this date if, for example, the minimum number of clients required for a specific travel plan is not met.

If we have to make a significant adjustment or cancel, we will notify you as soon as possible, and if there is time before departure, we will give you the option of:

1. Accepting the new arrangements (for big adjustments);
2. having all amounts paid refunded; or
3. accepting an offer from us of comparable travel arrangements if available (we will refund any price difference if the alternative is of inferior value).

You must notify us of your decision within 7 days after receiving our offer. We will assume that you have chosen to accept the adjustment or alternative booking arrangements if you do not respond.

Compensation: If we cancel or make a significant alteration less than [15 days] before departure, we shall pay a compensation of £ 25.00 per person. We do not preclude you from requesting more compensation if you are entitled to it.

IMPORTANT NOTE: We will not compensate you in the following situations:

• where we make a minor change;
• where we make a major change or cancel your arrangements more than [15 days] before departure;
• where we have to cancel your arrangements as a result of your failure to make full payment on time;
• where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
• where we are forced to cancel or change your arrangements due to Force Majeure.

Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you at a higher price than that originally booked in the same location where no additional payment is made by you.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

Our Responsibilities to you in relation of Package Holidays

1. As a “organiser” under the Package Travel, Package Holidays, and Package Tours Regulations 1992, we will accept responsibility for the arrangements we agree to provide or arrange for you. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or supplier/principals’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our suppliers have been negligent if you wish to make a claim against us.
2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
   1. the act(s) and/or omission(s) of the person(s) affected;
   2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
   3. (abnormal or unexpected circumstances beyond our or our suppliers’ control, the consequences of which could not have been avoided even with all due care; or
   4. an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
   1. for loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind;
   2. for claims not falling under 3(a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
4. It is a condition of our accepting liability under this clause that you notify us and our supplier/principal(s) strictly in accordance with the complaints procedure outlined in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
5. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
6. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier/principal agrees to provide for you.

Delays, Missed Transport Arrangements, and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier/principal concerned immediately.

The Package Travel Regulations provide that in the event that you experience difficulties, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier/principal may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

SECTION B – APPLICABLE TO ALL BOOKINGS

This section applies to all bookings you make with us.

For all bookings, by making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
2. He/she consents to our use of information in accordance with our Privacy Policy;
3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
4. he/she accepts responsibility for payment of the arrangements on behalf of all persons detailed on the booking.

1. Alteration of service or amendments to the conditions

We reserve the right to make changes to our website/app, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

Insurance

Adequate travel insurance is a condition of your contract with either us or the hotel in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; pre-exiting medical conditions and other expenses. We can help you arrange a suitable insurance policy. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions).

Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance

Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Please note that special offers may be withdrawn without any notice.

Accommodation Ratings and Standards

All ratings are as provided by the relevant supplier and these may differ from the official ratings. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. It is your responsibility to provide us with full and accurate details on any special assistance you may require. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Your Behaviour

All guests staying with us must maintain order and good behavior and not interfere with the enjoyment of other guests. If, in our opinion or that of a hotel manager or other authorized person, your actions or those of your party cause or are likely to cause pain, danger or irritation to other guests or third parties. Alternatively, we reserve the right to immediately terminate the booking contract with us for material damage or delays in transport or misrepresentation. In the event of such termination, our liability to you and/or your party shall cease and you and/or your party shall immediately vacate the Accommodation or other Services. We have no other obligations to you and/or your parties. We will not refund any lost accommodation or other services or pay any fees or expenses incurred as a result of the cancellation. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. The full amount of such damages or losses must be paid directly to the hotel manager or other supplier before leaving the hotel. If you do not pay, you will be responsible for paying any claims (including legal costs) brought against us as a result of your actions, as well as any costs incurred in bringing claims against you. We are not responsible for the actions or actions of other guests or persons unrelated to the preparation of your reservation or us.

Conditions of Suppliers

Many of the services that make up your holiday are provided by independent suppliers. These providers provide these services under their own terms and conditions, which form part of their contracts with us. Some of these terms and conditions may limit or exclude the Provider’s liability to you under generally applicable international treaties. Copies of the relevant parts of these Terms will be provided to us or the relevant suppliers upon request.

Data Protection and Privacy

Please see our data protection and privacy policy for full information regarding the way in which we use and store your personal data.

CONDITIONS OF PURCHASE

Please read these conditions carefully. By purchasing an item via luxuryweeks.com, you signify your agreement to be bound by these conditions.

We will exert every effort to guarantee that the website and app will be accessible without interruption and that transmissions won’t contain any mistakes. However, due to the nature of the internet, this cannot be guaranteed. To make way for maintenance, repairs, or the addition of new features or services, your access to the website or app may also occasionally be suspended or limited. We will attempt to limit the frequency and duration of any such suspension or restriction.

This website/app or any portion of this website/app may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

This section deals with conditions relating to the sale of products by Luxury Weeks Ltd to you.

Our contract

When you place an order to purchase a product from Luxury Weeks Ltd, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us. When you make a reservation, you do so through Luxury Weeks Ltd and not with Luxury Weeks Ltd directly.